The customer contacted us to address significant water damage in their property. Upon arrival, it was discovered that the saturation was severe enough that a portion of the ceiling had already collapsed.
Our team implemented immediate stabilization and mitigation measures- Site Protection: Set up comprehensive floor protection to prevent secondary damage to unaffected surfaces during the restoration process. Damage Assessment: Performed a detailed inspection of the ceiling failure and identified high moisture levels—recorded at 35.7% MC—near window frames and structural joists. Controlled Demolition: Removed damaged drywall and saturated insulation from the ceiling and walls to expose the framing and facilitate drying. Equipment Deployment: Set up professional drying equipment and air scrubbers to manage humidity and airborne debris following the ceiling collapse.